Frequently Asked Questions
RETURNS AND EXCHANGES
We accept returns within 30 days of receiving your order. Items must be unworn and returned with all original tags attached. Approved returns will be refunded for the purchase price, excluding shipping costs. Please note that customers are responsible for return shipping.
To return an item, please send it to:
Save The Girls – Attn: Returns
9300 West Main St.
Belleville, IL 62223
If you received a defective item, please contact our Customer Service team for assistance, and we will be happy to help.
WHEN WILL MY ORDER SHIP?
We strive to process and ship all orders as quickly as possible, typically within 24–48 business hours.
If you need your order sooner, expedited shipping options are available at checkout for your convenience.
HOW DOES MY PURCHASE SUPPORT BREAST CANCER RESEARCH?
Every purchase makes a difference. Save The Girls proudly donates 10% of all profits to the American Cancer Society,
contributing to ongoing research, support programs, and awareness efforts.
When you choose Save The Girls, you are not just purchasing a stylish accessory—you are supporting a cause that impacts countless lives.
Together, we are making a difference, one bag at a time.
CAN I GET A REPLACEMENT PIECE FOR MY CLIP & GO?
Absolutely! We understand how important it is to keep your accessories in great condition. If you need a replacement piece for your Clip & Go, simply contact us at customerservice@savethegirls.com, and our team will be happy to assist you.
IS THE WRISTLET ATTACHED TO THE CLIP & GO CROSSBODY?
Yes! The Clip & Go crossbody is designed with convenience in mind. The wristlet is built into the back of the strap and securely attached with a hidden carabiner hook.
This thoughtful design keeps your essentials close and easily accessible, while allowing you to stay hands-free throughout your day.
CAN I USE A CLIP & GO STRAP ON MY PURSE?
Absolutely! Our Clip & Go strap is designed for versatility and can easily be attached to your purse for added convenience and style.
It’s a simple way to upgrade your favorite bag with hands-free functionality.
MY PHONE ISN'T RESPONDING THROUGH THE TOUCHSCREEN WINDOW. HOW CAN I FIX THIS?
If you’re having trouble using your phone through the touchscreen window, it may be related to your device’s touch sensitivity settings.
On some phones, this feature may be labeled as “Touch Sensitivity” or “3D Touch.” Adjusting these settings can help improve responsiveness when using your phone through the touchscreen window.
If you continue to experience issues, feel free to contact our Customer Service team for assistance.
DOES FACIAL RECOGNITION WORK THROUGH THE PURSE?
Yes! Our purses are designed to work seamlessly with modern smartphone features, including facial recognition.
You can easily unlock your phone while it’s in the touchscreen window, allowing for convenient and secure access on the go.
DO YOU HAVE AN AFFILIATE PROGRAM?
Yes, we do! If you’re interested in partnering with us, simply scroll to the bottom of our website and click the affiliate link to fill out the application.
We look forward to connecting with you and sharing our products with a wider community.
DO YOU OFFER WHOLESALE?
Yes, we do! If you’re interested in carrying our products in your store or exploring wholesale opportunities, please contact us at customerservice@savethegirls.com.
Our team will be happy to assist you and discuss potential partnerships.